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Lesley Caster, Susan Routledge
Interview with Lesley Caster, Pro. Beauty Winner

I recently had the pleasure of interviewing Lesley Caster of City Retreat, the 2017 Winner of Professional Beauty Salon AND Employer of the Year about her determination

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Susan Routledge, Stefania Rossi
Is Your Business Good Enough to Win Awards?

And the winner is… you? For the effort invested, the momentum you gain from winning an award is like nothing else. In that one, joy-filled

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tax on tips
Tip Jar Tips: Make Life a Little Less Taxing

It’s a new tax year so let’s talk tips. If you’re wondering what the connection is between Her Majesty’s Revenue and Customs and the fiver

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Are You Cashing In On Cupid?

Christmas is over for another year; you’re successfully managing a steady stream of regular appointments through January and you’ve planned for the next 12 months.

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Are You Maximising Your Retail Space?

Sometimes in our industry it’s easy to be so focused on providing great services that we neglect our product range. As business owners looking to

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My Book, Your Gift, Merry Christmas!

As you can see I’ve been really busy parcelling up all of the pre-booked copies of my latest edition of The Little Book of Client

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New Year, New Ideas? Plan NOW!

How has your year been? Where will you be in 12 months’ time? If you don’t have precise answers for those questions, then now is

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Know what your salon needs? Guess again.

I know it’s there somewhere. Where have you hidden it? I bet, buried in your salon, there’s a piece of equipment you purchased thinking it

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Ho Ho No-No: How to Avoid the Post-Christmas Bust

We’ve all done it. In fact, it’s pretty much the seasonal staple of our industry. The frenzied activity of the Christmas run-in, when our books

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10 TOP TIPS TO SUCCESSFULLY ENTER & WIN BUSINESS AWARDS

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