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Salon Christmas Working Hours Explained…

As we officially leave Summer and head at full speed into Autumn, the next hot topic from your team will be what the salon Christmas

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Could Technology Shut Down Your Salon?

I am sure, like me, you’ve noticed the increase in salons sprouting up around every corner in towns and cities. I’m sure you’ve also noticed

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Sofa Chat with Stefania Rossi

Welcome to my First Sofa Chat with Susan I recorded with Utopia’s fabulous Stefania Rossi. Stef reveals how she managed to reverse the fortunes of

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Do You Always Have a Good Friday?

…Or sometimes does your entire week literally fall apart, messed up by no shows and last minute cancellations? This can be so frustrating! Even though

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Susan Routledge, Stefania Rossi
Stefania Rossi’s 7 Top Tips to Becoming a Top Employer

I’m absolutely bursting with excitement this week because we not only have the following Top 7 Tips from recently awarded Professional Beauty Employer of the

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Are You Sabotaging Your Business Fitness?

At 5am this morning my alarm clock went off. I was so comfortable and it was so dark outside, I automatically hit the snooze button.

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Are You Still In Love with your Business?

Well, we have just seen Valentine’s Day come and go and we are now heading full-on into a Leap Year, so it seems an appropriate

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ideal client
Do You Know Who Your Ideal Client Is?

Many business owners haven’t taken time to define who their ideal client is, and this can lead to problems. Identifying who your ideal client is can

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Build Client Loyalty with the Power of 4

We must wake up to the fact that going the extra mile for our clients may simply not be enough to keep them loyal over

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