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How to Prevent Christmas No-Shows

One of the most common questions I get asked by Salon Owners, especially coming up to a busy period like the run-up to Christmas—is how

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How To Improve Your Client Retention by 1000%

However you price your services, and whichever type of client you’re trying to attract, you’ll always have competition. So how do you make sure that

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Are You Still Trying to Be Perfect?

This weekend I’ll be sharing the stage with some of the UK’s best salon owners at Pro Beauty North. We will be discussing “What we

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Salon Christmas Working Hours Explained…

As we officially leave Summer and head at full speed into Autumn, the next hot topic from your team will be what the salon Christmas

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Could Technology Shut Down Your Salon?

I am sure, like me, you’ve noticed the increase in salons sprouting up around every corner in towns and cities. I’m sure you’ve also noticed

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Sofa Chat with Stefania Rossi

Welcome to my First Sofa Chat with Susan I recorded with Utopia’s fabulous Stefania Rossi. Stef reveals how she managed to reverse the fortunes of

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Do You Always Have a Good Friday?

…Or sometimes does your entire week literally fall apart, messed up by no shows and last minute cancellations? This can be so frustrating! Even though

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Susan Routledge, Stefania Rossi
Stefania Rossi’s 7 Top Tips to Becoming a Top Employer

I’m absolutely bursting with excitement this week because we not only have the following Top 7 Tips from recently awarded Professional Beauty Employer of the

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Are You Sabotaging Your Business Fitness?

At 5am this morning my alarm clock went off. I was so comfortable and it was so dark outside, I automatically hit the snooze button.

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