Interview with the Amazing Hellen Ward

See first hand how the wonderful Hellen Ward is a true inspiration for us all, showing absolutely anything is possible with true determination. She started her career as an apprentice and moved to becoming the Youngest ever Manager for Harrods. Learn how Richard and Hellen turned a failing salon into The prestigious Richard Ward Salon and MetroSpa. During the interview Hellen reveals the secret of balancing a busy home life along with an ever increasing brand with Royalty, Celebrity and TV endorsement…. along with even a new Dog Brush !!! An Unmissable Interview !!

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salon Discount wars

How To Beat The Salon Discount Wars

Currently, It seems that everywhere you turn there is a deal site offering beauty, hair and aesthetic services at ridiculously low prices. There just seems to be an insurgence of deals on discount sites and on every street corner ready to entice your clients away from your business, and possibly never to return. I have

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watching out for petty theft in salons

Petty Theft Or Innocent Neglect?

Now here’s a delicate subject: are your staff or clients stealing from you? If you’re thinking “No, of course not!”, but only have trust and faith to back you up, then I hope you’re not in for a shock. I’m constantly staggered by the number of salon owners I speak to who either know that

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Loosing customers and to aviod in your salon

Losing Customers – Here’s Why

As a hair or beauty business, you want to make a consistent, great impression on your client, whether he or she is a loyal regular or someone coming to the salon for the first time. While some first impressions can nowadays be formed through your website, online booking process or social media profile, your receptionist

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Do You Know What You Need To Make Your Salon, Spa Or Clinic A Profit Making Machine?

Answer A Few Simple Questions And Susan Will Personally recommend Five Things You Can Do To Improve Profitability In Your Salon Today!