Do You Always Have a Good Friday?

Are You Having a GoodFriday_…Or sometimes does your entire week literally fall apart, messed up by no shows and last minute cancellations?

This can be so frustrating! Even though this can feel like it’s totally out of our control, we do have to step up to the plate and take some responsibility for this.

I don’t believe for a minute that there’s a bank of clients out there trying to disrupt our appointment system and our business. Instead I believe that we have help our clients to remember and respect their appointment bookings with us.

Nowadays we all have extremely busy lives with so much to remember every day, while also juggling work and family commitments. Although our treatments and appointments are a huge focus to our businesses, remembering a facial appointment can easily and unintentionally pale into insignificance in the hectic world of your client. So we need to do all we can to ensure our clients have their appointments with us in the forefront of their thinking by keeping in contact with them to give them gentle reminders.

Historically, most businesses will just sit back and hope and pray that the client will remember an appointment time, which could be anything up to 6 weeks away. Does that now sound rather unrealistic to you? No wonder our clients forget.

Here are some tips to help reduce this problem:

I hope you have a fantastic Easter.

Here’s to your great business.

Susan x

Susan Routledge works with salons, spas and clinics to help them to get the most out of their businesses. You can contact Susan here>>


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